Great teams don’t just happen—they’re built. In this episode of 10-Minute Masterclass, Trey Sheneman shares a powerful leadership lesson from Mark Miller, former SVP of Leadership at Chick-fil-A and author of The Secret of Teams. Trey breaks down how elite teams go beyond talent to build skill, culture, and connection. If you’re building a team that’s not just productive, but powerful—this one’s for you.

Key Takeaways

• Talent alone isn’t enough—you also need skill development and community.
• The best teams feel ownership, not just job titles.
• The 3 ingredients of great teams from The Secret of Teams:
  • Talent – Get the right people in the right seats. Start with role clarity.
  • Skill – Provide training, mentorship, and continuous development.
  • Community – Build belonging through shared wins, personal connection, and fun.
• Celebrate personal wins—not just KPIs—to create buy-in.
• Create systems to mentor, upskill, and integrate new team members.

Timestamped Highlights

[00:00] – The best teams win because of leadership, not just talent.

[01:30] – Shoutout to Chick-fil-A and leadership mentor Mark Miller.

[03:00] – Summary of The Secret of Teams by Mark Miller.

[04:00] – Ingredient 1: Talent – Define roles, hire for culture, and clarify expectations.

[06:00] – Ingredient 2: Skill – SOPs, mentorship, and upskilling systems.

[07:30] – Celebrate team growth and development publicly.

[08:00] – Ingredient 3: Community – Build connection beyond the work.

[09:00] – Practical ways to build team community and trust.

[10:00] – Final challenge: Ask your team—do they feel like this is their team? 

Grab Mark Miller’s book The Secret of Teams here: The Secret of Teams by Mark Miller

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